Terms of Service
Last Updated: December 10, 2025
Welcome to Review Getter. These Terms of Service ("Terms") govern your access to and use of the Review Getter platform, including our website, mobile applications, and related services (collectively, the "Service"), operated by AppEcho Labs, LLC ("Company," "we," "us," or "our"), a Virginia limited liability company located in Alexandria, VA 22304.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
1. Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent. By using the Service, you represent and warrant that you meet these eligibility requirements and have the authority to bind any business entity to these Terms.
2. Description of Service
Review Getter is a software-as-a-service (SaaS) platform that enables businesses to send SMS text messages to their customers requesting Google reviews. The Service includes:
- A web-based dashboard for managing SMS campaigns and viewing analytics
- Mobile applications for iOS and Android devices
- SMS message delivery through third-party telecommunications providers
- Click tracking and engagement analytics
- Integration with Google Business Profiles for review link generation
3. Account Registration
To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use of your account
- Ensuring that your account information remains accurate and up-to-date
We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.
4. Subscription and Payment
4.1 Free Trial
New users may be eligible for a 7-day free trial. During the trial period, you will have full access to the Service. At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.
4.2 Subscription Fees
The Service is offered on a monthly subscription basis at $29 per month, unless otherwise specified. All fees are quoted in U.S. dollars and are non-refundable except as expressly set forth in these Terms.
4.3 Payment Processing
All payments are processed through Stripe, Inc., our third-party payment processor. By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for providing accurate payment information and ensuring sufficient funds are available.
4.4 Auto-Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at support@reviewgetter.app.
4.5 Refund Policy
Due to the nature of digital services, all subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period.
5. Acceptable Use Policy
You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You agree NOT to:
- Send unsolicited or "spam" messages to individuals who have not consented to receive communications from you
- Send messages that are harassing, threatening, defamatory, obscene, or otherwise objectionable
- Send messages that violate any applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or similar state laws
- Use the Service for any fraudulent, deceptive, or illegal purpose
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Interfere with or disrupt the Service or servers or networks connected to the Service
- Attempt to gain unauthorized access to any part of the Service or any other systems or networks
- Use the Service to collect or harvest personal information about others without their consent
- Resell, sublicense, or otherwise transfer your rights to use the Service
6. SMS Messaging Compliance (IMPORTANT)
YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS AND REGULATIONS GOVERNING SMS TEXT MESSAGING, INCLUDING BUT NOT LIMITED TO THE TELEPHONE CONSUMER PROTECTION ACT (TCPA).
6.1 Consent Requirements
Before sending any SMS message through the Service, you must obtain prior express consent (verbal or written) from each recipient. You acknowledge that you have obtained prior express consent (verbal or written) from the recipient before sending a message. This consent must:
- Clearly authorize you to send text messages to the recipient
- Include the phone number to which messages may be sent
- Be obtained before sending any messages
6.2 Message Content
You are solely responsible for the content of all messages sent through the Service. Messages must accurately identify your business and provide recipients with a way to opt out of future messages. You acknowledge that our system automatically appends "Reply STOP to opt out" instructions to ensure compliance with carrier regulations, and you agree not to circumvent this.
6.3 Record Keeping
You must maintain records of consent for each recipient for at least four (4) years and provide such records to us upon request.
6.4 Liability
You agree to indemnify and hold harmless AppEcho Labs, LLC from any claims, damages, or penalties arising from your failure to comply with TCPA or other applicable messaging laws.
7. Intellectual Property
7.1 Our Intellectual Property
The Service and its original content, features, and functionality are owned by AppEcho Labs, LLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.
7.2 Your Content
You retain ownership of any content you create or upload to the Service, including SMS templates and business information. By using the Service, you grant us a limited, non-exclusive license to use, process, and transmit your content solely for the purpose of providing the Service.
8. Third-Party Services
The Service integrates with and relies upon third-party services, including:
- Stripe for payment processing
- Twilio for SMS message delivery (primary)
- Telnyx for SMS message delivery (backup)
- Supabase for authentication and data storage
- Google for business information and review links
Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for any acts or omissions of third-party service providers.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, timely, secure, or error-free
- All SMS messages will be successfully delivered
- Recipients will leave reviews or that your business will receive any particular number of reviews
- The Service will meet your specific requirements
- Any errors in the Service will be corrected
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPECHO LABS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless AppEcho Labs, LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable law, including TCPA or other messaging laws
- Your violation of any rights of a third party
- Any content you create, transmit, or display through the Service
- Any claim that your SMS messages were sent without proper consent
12. Termination
12.1 Termination by You
You may terminate your account at any time by canceling your subscription through your account settings or by contacting us at support@reviewgetter.app. Upon termination, you will retain access to the Service until the end of your current billing period.
12.2 Termination by Us
We may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms or engage in any conduct that we determine, in our sole discretion, is harmful to the Service, other users, or third parties.
12.3 Effect of Termination
Upon termination, your right to use the Service will immediately cease. We may delete your account and all associated data, including SMS logs and analytics. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6, 10, 11, and 13.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Alexandria, Virginia, and you consent to the personal jurisdiction of such courts.
14. Changes to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the changes becoming effective. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and AppEcho Labs, LLC regarding the Service and supersede all prior agreements and understandings.
15.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
16. Contact Information
If you have any questions about these Terms, please contact us at: